Refund & Return Policy

Last Updated: 11/10/2025

Thank you for shopping with Herbal Luv. We value your satisfaction and strive to provide only high-quality herbal products designed to support men’s health, vitality, and wellness.
Please review our refund and return policy below.

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1. Returns

Due to the nature of our products (health and personal care items), we can only accept returns under specific conditions to ensure safety and hygiene.

We accept returns if:

• You received the wrong item or a damaged product.

• The product is unopened, unused, and in its original packaging.

• The return request is made within 14 days of delivery.

If your situation meets the above criteria, please contact us at herballuv22@gmail.com before returning the item. We’ll guide you through the process and provide a return authorization.

⚠️ Please note: Products that have been opened, used, or tampered with cannot be returned for hygiene reasons.

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2. Refunds (If Applicable)

Once your return is received and inspected, we’ll notify you via email whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Late or missing refunds:

• Check your bank or card provider first.

• If you’ve done this and still haven’t received your refund, please contact us at herballuv22@gmail.com.

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3. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange your item, send us an email at herballuv22@gmail.com with your order number and a photo of the product.

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4. Non-Returnable Items

We do not accept returns or refunds on:

• Opened or used herbal supplements.

• Gift cards or promotional items.

• Sale or clearance items (unless defective).

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5. Cancellations

If you wish to cancel your order, please contact us within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

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6. Shipping Returns

To return your product, please mail it to:
[Your Return Address Here]

Customers are responsible for paying return shipping costs unless the product was received damaged or incorrect. We recommend using a trackable shipping method.

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7. Questions or Support

If you have any questions about our Refund Policy, please contact our support team:
📧 Email: herballuv22@gmail.com